Privacy Policy

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Who we are

Suggested text: Our website address is: https://ssagroproducts.online.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

At SS Agro Products, accessible from https://ssagroproducts.online, we are committed to protecting your privacy and ensuring a safe and secure shopping experience for all our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

When you use our website, we may collect the following types of personal and non-personal information:

a. Personal Identification Information

  • Full name
  • Email address
  • Contact number
  • Shipping and billing address
  • Payment information (processed securely through third-party gateways)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of access
  • Pages viewed and referring URLs

We collect this data in various ways, including through forms you fill out, cookies, and direct interactions during order processing.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process and fulfill your orders
  • To communicate order confirmations, delivery updates, and customer service replies
  • To improve our website, product offerings, and user experience
  • To personalize your shopping experience
  • To send marketing emails, special offers, or newsletters (only with your consent)
  • To detect and prevent fraud or unauthorized transactions

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your experience. These small files are stored on your browser and help us:

  • Remember your preferences
  • Track items in your cart
  • Analyze website traffic patterns
  • Deliver personalized content

You can manage or disable cookies through your browser settings, but please note that some website features may not function properly without them.

4. Sharing Your Information

We may share your information only in the following circumstances:

  • Service Providers: With trusted partners like payment processors, delivery partners, and IT service providers who help operate our website and services. These partners are contractually bound to safeguard your information.
  • Legal Obligations: If required by law or a legal process, we may disclose your data to government authorities.
  • Business Transfers: In case of a merger, acquisition, or asset sale, your personal data may be transferred to the new owner, under the same privacy standards.

5. Data Security

We take your data protection seriously and have implemented robust security measures, including:

  • SSL encryption for data transmission
  • Regular security scans and malware protection
  • Restricted access to personal data within our team
  • Secure servers and backup systems

However, no online method of data transmission or storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

As a customer, you have the right to:

  • Access your personal data we hold
  • Correct or update your information
  • Request deletion of your data (subject to business or legal obligations)
  • Opt-out of marketing emails at any time by clicking the “unsubscribe” link in our emails
  • Disable cookies through your browser settings

If you wish to exercise any of these rights, contact us at ssagroproducts3@gmail.com

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If we learn that we have inadvertently gathered personal information from a child, we will promptly delete it.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, courier services). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when you visit them.

9. Policy Changes

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy regularly to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

SS Agro Products
Website: https://ssagroproducts.online
Email: ssagroproducts3@gmail.com

Refund and Replacement Policy – SS Agro Products

At SS Agro Products, we take pride in delivering fresh, high-quality vegetables, dry fruits, and agro products to your doorstep. We understand that issues can occasionally arise, and we’re committed to resolving them fairly. This Refund and Replacement Policy outlines the conditions under which refunds, replacements, or returns are applicable.

1. Nature of Our Products

Please note that many of our items — especially fresh vegetables and perishable goods — are non-returnable once delivered due to their short shelf life and food safety standards.

However, we do offer refunds or replacements in specific cases, detailed below.

2. Refund or Replacement Eligibility

You may be eligible for a refund or replacement if:

  • You received damaged or spoiled products
  • The product delivered is wrong or does not match the item you ordered
  • The item is missing from your order
  • The product is expired at the time of delivery (for packaged items like dry fruits)

3. Conditions for Request

To request a refund or replacement, the following conditions must be met:

  • The issue must be reported within 24 hours of delivery
  • You must provide clear photos or video proof of the damaged, spoiled, or incorrect item(s)
  • The item must be unused and in its original packaging (applicable for dry fruits and non-perishables)

Requests made after 24 hours, or without proper proof, may not be accepted.

4. Non-Eligible Items

The following items are not eligible for refund or replacement:

  • Products returned without valid reason or after being used
  • Fresh produce returned due to change of mind or preference
  • Items damaged after delivery due to improper storage or handling by the customer
  • Offers, promotions, or discounted items unless the product is faulty

5. Refund Process

Once your request is approved:

  • Refunds will be processed to your original method of payment (e.g., UPI, card, bank transfer)
  • Refunds typically reflect within 5–7 business days, depending on your bank
  • In some cases, we may offer store credit or coupon codes as an alternative

6. Replacement Process

In case of replacement:

  • We will arrange for a free redelivery of the affected item, subject to availability
  • If the item is out of stock, you may choose a refund or substitute product
  • You will not be charged additional delivery fees for replacement

7. Cancellation Policy

You may cancel your order:

  • Before it is dispatched: Full refund will be issued
  • After dispatch: Cancellation is not possible for fresh or perishable items

To cancel an order, please call or email us immediately at the contact details below.

8. How to Request a Refund or Replacement

To initiate a request, please contact us through:

📧 Email: [Insert yourEmail]
📞 Phone: [Insert your number]
📸 Attach: Photos/videos of the item(s), invoice, and delivery packaging (if applicable)

Please include your order ID, delivery date, and reason for the request.

9. Our Commitment

We aim to maintain 100% customer satisfaction and will do our best to resolve all genuine concerns promptly. However, to prevent misuse and ensure fairness, we reserve the right to decline refund/replacement requests if they appear suspicious, repetitive, or do not meet our policy guidelines.

10. Policy Updates

We may revise this Refund and Replacement Policy from time to time. Changes will be reflected on this page with an updated date. We encourage you to review the policy periodically.

Need Help?

For any questions or support related to your orders, reach out to us:

SS Agro Products
🌐 Website: https://ssagroproducts.online
📧 Email:ssagroproducts3@gmail.com